Are you looking for Graflex or relevant products? The curated palette features hues coordinating with their latest collection of furniture and decor. Pottery Barn's expertly crafted collections offer a wide range of stylish furniture, accessories, decor and more. The Pottery Barn rule is an American expression alluding to a policy of "you break it, you bought it" or "you break it, you buy it" or "you break it, you remake it", by which a retail store holds a customer responsible for damage done to merchandise on display. Review #312628 is a subjective opinion of Mine are missing too and now I can't put the beds together :(. YOUR electrician broke the bulb and you asked them to replace it for you??? Painting pottery after repair: Sculpting missing pieces: Miniature Porcelain: Removing old adhesive: MORE REPAIR LESSONS. No company can replace what you destroyed. Private messages do not impact your company rating. It was the installers fault that they broke the globe not pottery barns fault. The supervisor told me that they do not provide replacement parts and as per company policy could not give me the name of the manufacturer. Large And Majestic Solid Bronze Barn Owl By Andy Decomyn With A Lovely Patina. Bath And Body Works, Slatkin And Co., White Barn Home Fragrance Oils You Choose - $36.44... Read More . Matthews Fans . Democratic presidential candidate John Kerry cited the rule and attributed it to Powell in debating Bush on policy on the Iraq war during the first debate of the 2004 Presidential election: KERRY: Secretary of State Colin Powell told this president [Bush] the Pottery Barn rule: If you break it, you fix it. You can find the replacement parts at their outlet stores sometimes. What solution did you find? Soldiers know over there that this isn't being done right yet. Love the quality of the product, but they could go a long way in helping their customers over a few dollars instead of having them become frustrated with the company over a small item. RH Baby & Child; Blog; DIY; Subscribe ; How to Repair Your Cracked Wooden Furniture. Rights Reserved, You Are About to Contact PissedConsumer.com. Pottery Barn is a wholly owned subsidiary of Williams-Sonoma, Inc.. I asked how is checking a hardware store and taking a guess going to be safer than the manufacturer selling me new screws to fit my model. In addition, it is the customer's responsibility to be careful in a premises with many fragile valuable goods; so careless behavior such as an untied shoelace or horsing around can be regarded as negligent. Buy Idea on eBay now! Contact Pottery Barn customer service. Any made furniture needs to be long-lasting without cracks and other damages. I was missing one of the longer Kendall convertible crib screws. Comment the review as Pottery Barn verified representative. So, it's not a situation where they don't have parts available or other customers needing wheel replacements. It's ridiculous. Freshly washed & line dried and ready to … Or get 12 months special financing on purchases of $750+. www.realthanks.com. Hold everything from a change of clothes to notebooks, pencil cases, water bottles, matching lunch bags, and more. If not eBay is also a great place. I was told to check the hardware store. The items in the Pottery Barn catalog have a slightly rustic feel to them and they'll all add a touch of style and comfort to your home. So impressed with the quality of workmanship and attention to detail and assistance with leather selection. Did you ever find replacement pins? They are unable to sell replacement hardware, and we were also told to go to a hardware store. To learn more about the ways to appreciate the reviewer please visit Just tell customers that you want to sell more $1000 cribs. An iconic 1930s design defined by its high back, deep seat and sink-in comfort . I asked if she was a manager and she said no. If your sofa is less than 6 years old and already needs to be reupholstered it likely is not genuine leather. But what I did say ... [is that] once you break it, you are going to own it, and we're going to be responsible for 26 million people standing there looking at us. Pottery Barn is an American upscale home furnishing store chain and e-commerce company, with retail stores in the United States, Canada, Mexico and Australia. I just tried to get a replacement part for Catalina Bunk Beds (over $1,200 for the beds) ... they're useless to me without the rod that goes between the bunks and Pottery Barn refuses to give me a replacement part! This feature is currently under development. lzucconi. £650.00. Our site has access to thousands of items from retailers, so we just might have what you're trying to find!