Elkay Headquarters. Thank you for your excellent service!!!! Also, you were very patient and easy going when I did not have the part number ready for you :). The young lady was super nice and tried to fix the problem with a few steps. Verify cable connector is fully plugged into the basin from the tower assembly. Thanks for all of your help, it’s been really easy to work with you. After several missteps and several hours of knuckle busting I just completed the task at 4a.m. 6:00AM - 4:00PM PST. She took the time help us understand what we needed, her responses were quick and informed, and she always had a courteous attitude. Unfortunately, good customer service like that has become difficult to find. Thank you Mallory! Thank you for reaching out with the follow up. Thank you so much for your help! Troubleshooting: ezH2O Liv Built-in Filtered Water Dispenser Frequently Asked … The current lead time may be between 6 and 10 weeks. Thanks for your help! We have put together a quick how-to for disconnecting the bubbler portion of your Bottle Filling Station to allow you to be able to continue to use the bottle filler. Amazon's Choice for "elkay " List Price: $1,627.00: Price: $1,079.94 : You Save: $547.06 (34%) Available at a lower price from other sellers that may not offer free … Complete cooler and bottle filling station in a consolidated space saving ADA … Hi Mallory, we did receive the order and I wanted to thank you for the outstanding and excellent service you provided on this order. Please visit our online HelpCenter at the link below for the article on this. Fan is not running, Compressor is making a loud knocking or grinding noise, Water cooler is an EZ, HTV, or electric eye series water cooler and water runs even when the power cord is not plugged in, Water cooler is an EZ, HTV series water cooler and water stops immediately every time when you unplug the power cord from the outlet, Water cooler is an EHF, WC, HAC, or EMABF series water cooler, Water cooler or fountain model other than previous listed, Water cooler was manufactured prior to 2001 & water is very cold, Stream is too low after initial installation of the product, Water cooler is an EZ, HTV, or electric eye operated model, No water flow on all other water coolers/fountains, Condenser fins in front of the fan are covered with debris, Remove debris with compressed air or vacuum (may have caused overload, relay or compressor defect), Compressor needs to be replaced, contact service agent, Remove debris with compressed air or vacuum (may have caused overload, relay, or compressor defect), Wire terminal not plugged into cold control, Locate correct terminal & plug into cold control, Compressor needs to be replaced. That's a great employee you have there. Excellent service!! Great first time experience on your site for a part I had no number on and only a visual. hi Mallory
She was very helpful in helping me find a replacement cleanout cover for our facility here in Alaska. Amazon's Choice recommends highly rated and well-priced products. I took a lot of her time for parts that are not all that valuable, but important to me. The install was fairly simple with the exception of having to change the P trap location in order to fit the new foot control ... but it works great! Worked beautifully. Am very impressed with your professionalism and efficiency. ALL SERVICE TO BE PERFORMED BY AN AUTHORIZED SERVICE PERSONNEL. Remove sealant & use Teflon tape or compression fitting. Thanks for your help with this. Identified your issue and need parts? 4.5 out of 5 … You are amazing, I am from the Middle East. This Elkay Enhanced EZH2O LZS8WSSP Filtered Stainless Steel Drinking Fountain with Bottle Filler is a direct replacement product manufactured by Elkay. Thank You again. I put the parts on and they are working . All of you were super helpful, thorough and knowledgeable. 4.6 out of 5 stars 57. I will use your company again! That's great thanks so much. I needed to order several random parts for an obscure Kohler/Sloan pressure tank system. Good Afternoon,
It looks great. Thank you again. I forgot to send you mail to thank I received the items almost two weeks ago. Again, thank you for updates and accuracy of your delivery time for this order. Have a great week!!! Summary of Contents for Elkay EZH20. Please let me know if there is someone at your company who I can contact to compliment the excellent service you have provided us. Mon - Fri. 4:00AM - 7:00PM PST. Page 1 EZWSMD1A EZWSM81A EZWSM82A LZWSMD1A LZWSM81A LZWSM82A 987C (Rev. Elkay LZS8WSSP Enhanced EZH2O Bottle Filling Station & Single ADA Cooler, Filtered 8 GPH Stainless. How Long do the Filters Last? I rated you a 5. Showrooms Help. You were very helpful in getting the correct part ordered and I should probably check with you in the future if I have any questions about what to order. Excellent Job! You should be able to read the label while kneeling in front of the machine. Seamless interaction, absolutely phenomenal. She really hung in there, found what I needed, and posted links for me to click on and ensure that the parts were likely correct. All seems to be working and I'm about to try and get a few winks. I'm a facilities manager so I deal with a lot of people and she was an absolute joy to speak with. If item is shown as “back ordered,” there may be an extended lead time due to Covid 19. I inquired with a couple different vendors for this part, and only Mallory actually followed up with me. She did what she said she would do in a timely fashion. Have a great day! ALL SERVICE TO BE PERFORMED BY AN AUTHORIZED SERVICE PERSON. She truly is a great person and I have enjoyed getting to know her. I will definitely continue to work with you and I look forward to placing my next order coming up soon. One of the most popular models, the Elkay LZS8WSSP Water Bottle Filling Station makes drinking water more practical, safe, and appealing than ever before.. I appreciate the customer service… that’s why I keep coming back! Live Chat. Karaley I knew it was only a matter of time with her ability to treat people someone would see that. The troubleshooting causes and corrective actions below pertain to EZ, HTV, or electric eye operated Elkay water cooler models. 4.6 out of 5 stars 57. Elkay EZH2O® 40-13/16 in. However the repair only lasted a day. 8 gph In-Wall Bottle Filling Station and Chiller Starting at $2,186.72 Elkay EZH2O® Stainless Steel Indoor/Outdoor Bottle Filling Station This means that the solenoid or solenoid diaphragm is defective. Most parts are model-specific so visit our complete Elkay Breakdowns page to find the correct part for your drinking fountain. Thanks Mallory, reps like you make my job easier. **Based on 80°F inlet water & 90°F ambient air temp for 50°F chilled drinking water. I am one of your strongest supporters. Jeff J. Elkay can help you navigate the ongoing Covid-19 response requirements, so you can continue to provide healthy drinking water. I appreciate her help. Have Elkay ezH2O water filters delivered right to you when it's time to change them. Low Prices + Fast & Free Shipping on Most Orders. You are truly helpful. I called my plumber and he said he couldn't come till 3/4/2018. Seeing as you've already tried replacing the boards, please reach back out to our Tech Services and they will be happy to help you with another possible solution. Katrina helped me in the live chat. Troubleshooting: Water Stream is Too Low Elkay Manufacturing April 11, 2018 21:49; Updated; Follow . Best Wishes. faq; support; My Account ; My Cart; Checkout; Log In; DrinkingFountainDoctor.com - Drinking Fountains, Water Coolers, Repair Parts. A big thanks to you and your company for the help, also the videos were a help. The customer service reps that I spoke with were polite and went above and beyond to track down the information I was looking. But you are really amazing. If item is shown as “back ordered,” there may be an extended lead time due to Covid 19. I would not hesitate to deal with Kully in the future. Has made me a customer for my plumbing needs. Shows how to access the button to adjust the settings on an Elkay EZH20 Bottle Filling Station, models LZS8WSSP and LZS8WSLK, etc. Compressor or inside of water cooler is hot. Fan runs continuously. She was courteous, helpful, knowledgeable and represented your company very well. Cart. Elkay LZS8WSSP resources: ... Common Troubleshooting: How do I fix the flashing red light? Find the solution to your problem and parts with the following guide. You have been an excellent help. Please call if … In closing let me thank everyone I dealt with for going above and beyond in customer service.. Shealyn B. was wonderful to work with! Having seen the rising need for clean and fresh drinking water and preventing the risk of contact with disease-causing germs and lead contamination, Elkay improved and modernized the EZH2O LZS8WSLP bottle-filling station. Our filters are rated for 3,000 gallons, which is about 24,000 16-ounce bottles. ), If error repeats, replace IR sensor with 1000002434 KIT - IR SENSOR, Check that filter is installed correctly (label facing forward, white tag facing back), Replace filter head assembly with repair kit - 1000002030 KIT - FILTER HEAD-BRKT-FTGS, Verify cable connector is plugged into NFC board on filter head assembly, Verify cable connector is plugged into LED board in the bottle filler tower assembly. Once you get the top o˚, it will look like this. On 2/11/2018 I called in a problem with my tank wouldn't stop or flush. Mallory, spout was received today and looked great. Elkay can help you navigate the ongoing Covid-19 response requirements, so you can continue to provide healthy drinking water. Save up to 40% on the Elkay LZS8WSP from Build.com. 4.4 out of 5 stars 48. I'm so thankful for this sight and If I need any parts in the future I will come to this sight first. Feel free to forward this email to your supervisor, to let him/her know that you did an outstanding job today! $1,079.94 Elkay 51300C_3PK WaterSentry Plus Replacement Filter (Bottle Fillers), 3-Pack. Contact service agent, Solenoid or solenoid diaphragm is defective, Replace solenoid. You must have JavaScript enabled in your browser to utilize the functionality of this website. If you are looking to find Elkay products quickly and easily, you’ve come to the right place. Thank you for taking the time to contact the manufacturer about the exact replacement part, Mallory. I am very happy to deal with you. Filter Replacement Program. I'll always call Kully Supply. Complete cooler and bottle filling station in a consolidated space saving ADA complian Really appreciate your providing the parts breakdown, this is a big help. R - 11/20) Installation/Care/Use Manual ezH2O® In Wall Bottle Filling Station To assure you install this model easily and correctly, PLEASE READ THESE The Elkay EZH2O® Bottle Filling Station delivers a clean quick water bottle fill and enhances sustainability by minimizing our dependency on disposable plastic bottles. I called back on 2/22/2018 and spoke to another gracious young lady. Summary of Contents for Elkay LZWSRK -EZH2O. Thanks Shealynn, have a great weekend! I received it on 2/27/2018. Thanks so much, have a good weekend. Water cooler may need to be flushed with food grade sanitizer, Water pressure is lower than factor test conditions, Press bar adjustment screw has not been adjusted for EHF, WC, HAC, or EMABF series water coolers, Solenoid will not open up all the way on EZ, HTV, or electronic eye models, Water cooler has an added filter that is restricted, Refer to manual and adjust press bar adjustment screw, Water pressure is higher than factory test conditions, Shut off valve is not open all the way causing a back pressure, Bubbler or orifice is partially restricted with mineral deposits, causing back pressure (similar to placing your thumb partially over the end of a garden hose), Refer to manual & adjust regulator screw counter clockwise to desired height, Power cord to water cooler is open (compressor & fan will not run), Find correct wire & replace on to solenoid, Refer to freeze up section of "water won't flow intermittently", Refer to freeze up section of "Water won't flow intermittently". ELKAY - LZ Series - LZS8WSSP Filtered Water Cooler with ENHANCED EZH2O Bottle Filler (Stainless Steel) The “quantity available” shown above will be shipped on about the date shown or immediately if no date is shown. Absolutely the best customer service I've ever seen with a company. I appreciate you. Thanks so much for everything. Just made me a lifetime customer!". Give her a bonus or at least a public "atta boy" (or girl in this case)! Replace the solenoid. If the flow does not stop immediately, replace the solenoid), Press bar is sticking & holding micro-switch down, Replace push bar, or repair the cause of the sticking press bar - such as the basin hanging on the mounting bracket for EZ model, or the press bar screw too tight on the HTV model, Press bar adjustment screw has not been adjusted properly, Refer to manual & adjust press bar screw clockwise until flow stops, Replace regulator, could be caused by sand or similar residue - consider adding filter, Sensing wire on the cold control has vibrated out of the bulbwell partially, Bulbwell has detached from the evaporator coils, Evaporator needs to be replaced - contact service agent, Remove debris with compressed air or vacuum (may have caused overload, relay, or compression defect), Install used plumbers putty or other sealant when connecting water supply, Installer used a commercial grade stainless steel braided flex line to connect water supply to water cooler, Remove sealant & use Teflon tape or compression fitting, Remove stainless steel braided flex line & replace with appropriate supply line, Contact your local water department & have water tested & add appropriate filter. Elkay LZS8WSSP Enhanced EZH2O Bottle Filling Station and Single ADA Cooler, Filtered, 8 GPH, Stainless Model LZS8WSSP Description. SPECIFICATIONS Elkay Enhanced EZH2O Bottle Filling Station & Single ADA Cooler Filtered 8 GPH Light Gray Model LZS8WSLP In keeping with our policy of continuing product improvement, Elkay reserves the right to change product specifications without notice. $164.33 Elkay LZWSRK EZH2O RetroFit Bottle Filling Station Kit, Filtered Non-Refrigerated,Stainless Steel. Page 1 10000017 (e 0/15 ZSTLWS*1 ZSTLWS*1 ZSTL8WS*1, 2, ZSTL8WS*1 LZSTLWS*1 LZSTLWS*1 LZSTL8WS*1, 2, LZSTL8WS*1 EZ™ & LZ™ Stations versatile de Remplissage de Bouteille Série et Refroidisseurs We will choose Kully for all of our future needs because of our 5-star experience! $520.82 Elkay … Please see the link below to our Help Center article on troubleshooting causes for when the water is not getting cold. SPECIFICATIONS Elkay Enhanced EZH2O Bottle Filling Station & Single ADA Cooler Filtered 8 GPH Stainless Model LZS8WSSP In keeping with our policy of continuing product improvement, Elkay reserves the right to change product specifications without notice. See also troubleshooting guide. I have been dealing with Flushmate Customer Service for over two weeks. I then discovered Flushmate had DIY videos so I checked it out. Thank you for your question on the Elkay LZSG8WSSK EZH2O Bottle Filling Station & Single ADA Cooler. This Elkay® Enhanced EZH2O® Bottle Filling Station and Single ADA Cooler is a complete cooler and bottle-filling station in a consolidated, space-saving ADA-compliant design. Managers always here when things go wrong but rarely do they when they go right. It would have been easy for her to become inpatient, but she hung in there, found what I needed, and checked things which were a little picky in terms of exactly what was included. This enhanced bottle-filling station, constructed to be aesthetically pleasing, is solidly tough and filters water like a dream. I would have given you folks a 10 but 5 was your highest rating you show. Subscribe to our free e-newsletter, and get new tips every two weeks. SPECIFICATIONS Elkay Enhanced EZH2O Bottle Filling Station & Single ADA Cooler Filtered Refrigerated Light … You are wonderful Shawn! Thank you for making my job easier!!! I have already referred your company to 3 of my friends who are facilities managers with different company's \. Thank you, "Thank you for checking my price and adjusting. 1333 Butterfield Road, Suite 200 Downers Grove, IL 60515 Phone: 630-574-8484 4.7 out of 5 stars 79. Have a terrific day and I look forward to contacting you again. It still wouldn't stop running. The Elkay LZS8WSSP is a wall-mounted, refrigerated unit that includes a bottle filler and a drinking fountain. 2 : Press bar adjustment screw has not been adjusted for EHF, WC, … We have put together a quick how-to for disconnecting the bubbler portion of your Bottle Filling Station to allow you to be able to continue to use the bottle filler. Shawn was super helpful and quickly informed me about the replacement parts I needed. ELKAY - LZ Series - LZSTL8WSSP Filtered Bi-Level Water Cooler with ENHANCED EZH2O Bottle Filler (Brushed Stainless Steel Finish) The “quantity available” shown above will be shipped as per the date shown or immediately if no date. Very satisfied with the attention and professionalism of Mallory. SPECIFICATIONS Elkay Enhanced EZH2O Bottle Filling Station & Single ADA Cooler Filtered Refrigerated Stainless Model LZS8WSSP In keeping with our policy of continuing product improvement, Elkay reserves the right to change product specifications without notice. thank you for the good service and kindness to help in such a kind way. Your location helps us give you accurate … Take he to lunch on me! The bottle filler features a sanitary, touchless sensor activation for easy use. 1 : Water pressure is lower then factor test conditions. I am looking forward to working with you and your company in the future. Alyssa helped me out today with great customer service! Hi. I am shocked that the order went through as promised without any problems. Call or Text. Actual filter life will depend on your water conditions. This model has a Stainless Steel color finish. PROBLEM CAUSE CORRECTIVE ACTION; Stream is too low after initial installation of the product. Search. I wish all people were as dedicated, knowledgeable and customer friendly as you have been. I am so happy doing business with you. 4.8 out of 5 stars 762. Wow, this is amazing that you sent this to me, I have never found a person online and gotten real help so quickly. … Water continues to run even after the power cord is unplugged. Please visit our online HelpCenter at the link below for the article on this. Verify cable connector is plugged into control board (18 pin connector on harness # 1000001608), Replace LED filter status board with repair kit - 1000002436 KIT - ALPHA NUMERIC LED BOARD, Replace tower cable harness – 1000001609 HARNESS-BASIN FEED TO BF, Replace fountain cable harness – 1000001608 HARNESS-CNTRL BOARD TO BASIN FEED. While my tank was not one on their recall she still said she would send me out a whole new tank. A) If you’ve already gone through the steps in the video and the article, and the red light is still flashing, first make sure that the label is facing out on the filter. From the beginning of the order, to the delivery, you helped with updates and information that was very helpful and beneficial for our customer. Or, view the most commonly replaced parts page. I appreciate all of your help this is exactly what I needed. Thank you so much for the information from Haws Corp. That was exactly what I needed to know. Thank you very much. They can be reached at: 800-260-6640 and select Option 3. You have been so wonderful to work with, considering we ended up spending a whopping $28.00 with Kully Supply. It also has a laminar flow that helps provide … Elkay LZS8WSSP Enhanced EZH2O Bottle Filling Station & Single ADA Cooler, Filtered 8 GPH Stainless.